At Fithos Gear, your satisfaction is our priority. We strive to ensure a seamless shopping experience, but if you need to return or exchange an item, please review our policy below. This policy complies with the applicable laws of the United States, including the Federal Trade Commission (FTC) guidelines.
Returns
Our return policy allows returns within 7 calendar days of receiving your order. After this period, unfortunately, we cannot offer a refund or exchange.
To qualify for a return:
The item must be unused and in the same condition in which you received it.
It must also be in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Exceptions:
Items not in their original condition, damaged, or missing parts due to reasons not attributable to our error may only qualify for a partial refund.
Items returned more than 7 days after delivery may not be eligible for a refund.
Non-Returnable Items:
Certain items are non-returnable, such as perishable goods, personal care items, and gift cards. Please contact us for clarification on specific products.
Refunds
Once we receive your returned item, we will inspect it and notify you via email whether your refund request has been approved or denied.
If approved, your refund will be processed, and the credit will be applied automatically to your original method of payment within a few business days.
Refund Delays:
If you have not received your refund:
Check your bank account again.
Contact your credit card company, as it may take some time for the refund to post.
Contact your bank, as there may be processing delays.
If you have completed these steps and still have not received your refund, please contact us via the Contact Us section on our website.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange your item for the same product, please contact us via email for further instructions.
Sale Items
Refunds for items purchased on sale will be issued based on the sale price at the time of purchase, not the original price.
Return Shipping
You are responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., defective or incorrect item). Shipping costs are non-refundable.
Contact Us
For assistance with returns, exchanges, or refunds, please contact us via email at [Insert Email Address]. Our team will guide you through the process.
Note: This policy is subject to change without prior notice. Any updates will be posted on this page and become effective immediately upon publication.
Your Rights Under U.S. Law: This policy complies with the FTC guidelines and the Magnuson-Moss Warranty Act, ensuring fairness and transparency in our return and refund process.
Thank you for shopping with Fithos Gear.